Job Category: Sales
Requisition Number: HEX202320
Job Details
Description
Senior Channel Account Manager – (Remote Position)
- The Senior Channel Account Manager is responsible for channel partner administration, account renewals, upgrades, customer service and maintenance escalation activities. Also responsible for efficient and timely coordination of all channel partner support requirements.
What you’ll be doing:
- Effectively pitches, qualifies and closes data center maintenance contract renewals and upgrades using technical selling skills and offering knowledge to partners.
- Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers to their business issues.
- Manages opportunities throughout the entire solution selling process and leverages various sales tools and resources during the closing process.
- Identifies decision makers and influencers; identifies needs and develops relationships with many levels of personnel within accounts; interacts with individuals and groups in various types of roles.
- Initiates timely communications via phone calls and on-site visits as necessary.
- Develops annual sales plan in conjunction with EVP of Sales, which details activities to follow during the fiscal year, which will focus the Sales Associate on meeting or exceeding quota.
- Coordinates and drives strategic conversations and business initiatives between territory reps and partners.
- Develops, builds and reports on pipeline of opportunities by staying in touch with existing partner reps, field reps and territory reps.
- Completely understands competitive landscape, pricing, and proposal models.
- Determines when to involve additional company resources to address specific sales and technical issues.
- Documents activities in CRM program.
- Stays current with industry changes in technology and influences.
- Stays current with company’s objectives; may lead the company into new, profitable revenue streams.
- Adheres to all company policies, procedures and business ethics codes.
- Actively participates and contributes in training and educational programs offered to company employees.
- Routinely assesses time management effectiveness and addresses opportunities to operate more efficiently and effectively.
- Prepares reports.
- Quote delivery.
- Assists with opportunity creation and revisions as needed.
- Responds to miscellaneous channel partner and customer requests.
- Relationships and Roles:
- Proactively establishes and maintains positive, growing professional internal and external relationships that meet company core values.
- Builds trust, values others, drives execution, fosters innovation, focuses on the customer, collaborates with others, solves problems creatively and demonstrates high integrity.
- Other duties as assigned.
Job Category: PMIT
Requisition Number: HRS-PRO202320
Job Details
Description
This Contract Senior Project Management Role will be working with HEXAROOT IT and various IT Consulting teams to deliver out of box and custom IT solutions for the HEXAROOT Business teams. The teams will work together to deliver requirements across multiple functional work streams including integrations to various HEXAROOT Technology systems.
What you’ll be doing:
- Works with multi-functional teams to define, estimate, and document the overall scope of projects with significant complexity; may provide direction to other Project Managers.
- Develops and presents business case, develops project plan and identifies resource needs, procures necessary resources, defines roles on project teams, leads team meetings, and assures healthy team dynamics.
- Facilitates meetings and conducts needs analysis resulting in requirements definitions and functional specifications. Garners appropriate input from broad range of business and IT sources.
- Develops robust project risk management plans to ensure timely delivery, testing and commissioning of all projects with no impact to business continuity.
- Analyzes present state, develops alternative future state approaches and facilitates implementation.
- Serves as primary contact to senior department managers for critical change initiatives within a highly matrixed environment.
- With limited guidance, develops a sound implementation plan meeting the project strategy, within the budget and timing constraints.
- Coordinates activities of project teams involved in all phases of the project.
- Serves as a central point of communications for team members and project sponsors.
- Proactively manages the project delivery and approvals with little supervision, resolves action items, issues, and risks.
- Manages multiple projects at one time on a consistent basis across the company.
- Identifies subtle issues that could result in major conflicts.
- Facilitate training/onboarding plans for new hires and employees as needed
- Mentor PM 1(s) as needed.
- Other duties as assigned.
What we’re looking for:
- 8+ years project management experience or equivalent.
- Experience working with project and portfolio management Tools (Visio, MS Project, MS DevOps and so on.).
- Experience managing projects focused on hardware infrastructure through application development and deployment.
- Full project life cycle experience is mandatory with exposure to waterfall, agile and iterative delivery methods.
- Proven track record of leading teams through the development life cycle.
- Demonstrated project leadership skills.
- PMI certification or equivalent.
Job Category: Sales
Requisition Number: HRS-BUSMY202320
Job Details
Description
Who We Are:
We are a technology company that believes in synergy. Hexaroot Solutions team has been serving enterprise customers from major commercial and government sectors for over 11 years.
Powered by a qualified team and experienced IT professionals, Hexaroot supports its customers through a worldwide network of 45 service location and delivers an extensive portfolio of systems integration solutions to enable businesses to operate more efficiently
Top Rated Benefits We Offer:
- We cover 100% of your Healthcare benefits!
- Fitness Reimbursement
- Tuition Reimbursement
- Plus much more!!
What you’ll be doing:
- Learning about HEXAROOT, our portfolio of offerings and how to articulate our value proposition to prospective customers.
- Leveraging prospecting techniques such as cold calling, emails, calendar invites, and social media to generate qualified leads and schedule discovery calls for members of our different sales teams.
- Receiving training on how to use our sales engagement tools, our customer relationship management system, internal resources, as well as other tools for identifying and engaging potential customers.
- Learning how to build targeted prospecting lists, craft outbound messaging, identify influencers and key decision makers, and discover opportunities for HEXAROOT Technology to earn new and additional business.
- Participating in daily training sessions covering technology, sales skills, and mock prospecting engagements to develop your understanding of our business and how to identify qualified selling opportunities.
- Learning how different parts of the organization work together to support our internal and external customers.
- Developing strong organizational skills and managing your daily active to achieve defined performance metrics.
- Other duties and activities as assigned.
What’s in it for you:
- Tremendous earning potential to include a base salary with opportunity for commissions post-training
- Immersive and comprehensive industry training
- One of a kind company culture (with the awards to prove it!)
- Excellent benefits including Health, Dental & Vision and 401K with company match
- Health & Wellness Activities, HEXAROOT Olympics, food trucks, sales competitions and company outings
- Fitness reimbursement
Skills Required:
- 6 months related experience (customer service, sales, business development, marketing, lead generation and/or prospecting).
- Bachelor’s degree, preferred
- Prior sales or cold calling experience, preferred
- Stable work history with a history of accomplishment and extra-curricular activities
- Unparalleled work ethic and resiliency (ability to handle adversity/rejection) to drive revenue goals and your compensation
Job Category: Sales
Requisition Number: HRS-BUSIND202320
Job Details
Description
Business Development Representative
As a Business Development Representative (BDR), you should be enthusiastic about learning the fundamentals of sales and generating qualified leads for our sales teams. In this position will continue your sales education, learn how to prospect for the different selling departments at HEXAROOT, and gain more insight into all of the products and services we offer our prospective and existing customers. After successfully completing at least 3 months in the Business Development Representative (BDR) role you will be eligible to apply for open sales position within HEXAROOT that you qualify for.
JOB Responsibility:
- Refining your knowledge of HEXAROOT, our portfolio of offerings and how to articulate our value proposition to prospective and current customers.
- Leveraging prospecting techniques such as cold calling, emails, calendar invites, and social media to generate qualified leads and schedule discover calls for members of our different sales teams.
- Utilizing our sales engagement tools, our customer relationship management system, internal resources, as well as other tools for identifying and engaging prospects and customers.
- Building targeted prospecting lists, crafting outbound messaging, identifying influencers and key decision makers, and discovering opportunities for HEXAROOT Technology earn new and additional business.
- Continue to receive recurring training regarding product and service offerings, technology, sales skills, and mock prospect and customer engagements to hone your understanding of our business, discover qualified selling opportunities and how to become a successful quota bearing sales representative should you choose that path.
- Building relationships with and gaining a better understanding of how different parts of the organization work together to support both internal and external customers.
- Continuing to develop strong organizational skills and managing your daily active to achieve and exceed defined performance metrics.
- Gaining experience working with all selling units within HEXAROOT by engaging their specific prospects and existing customers.
- Other duties and activities as assigned
Skills Required:
- 6 months related experience (customer service, sales, business development, marketing, lead generation and/or prospecting).
- Bachelor’s degree, preferred
- Prior sales or cold calling experience, preferred
- Stable work history with a history of accomplishment and extra-curricular activities
- Unparalleled work ethic and resiliency (ability to handle adversity/rejection) to drive revenue goals and your compensation
Top Rated Benefits We Offer:
- A competitive salary
- A generous annual leave entitlement
- Wellness reimbursement Policy for memberships, fitness classes and medical services.
- Fitness reimbursement Policy
- Access to Employee Assistance Program
Job Category: FSM Project Services
Requisition Number: HRS-FSMIND202320
Job Details
Description
Field Service Manager – Project Services
As a Business Development Representative (BDR), you should be enthusiastic about learning the fundamentals of sales and generating qualified leads for our sales teams. In this position will continue your sales education, learn how to prospect for the different selling departments at HEXAROOT, and gain more insight into all of the products and services we offer our prospective and existing customers. After successfully completing at least 3 months in the Business Development Representative (BDR) role you will be eligible to apply for open sales position within HEXAROOT that you qualify for.
JOB Responsibility:
Responsibilities
- Manage field services team by developing workflow to provide optimum customer services.
- Assist in goal setting, skill enhancement and performance reviews activities for field services employee.
- Provide support and guidance to service staff to ensure timely and quality customer services.
- Address customers’ enquiries, resolve issues and obtain customers feedbacks proactively.
- Verify the resource identification and planning arranged by the field service coordinator.
- Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
- Project management engagement for small and mid-size projects within the business tower.
- Manages the project deliverables in accordance with HEXAROOT PMO/EUC standard project management methodology of initiation, execute and closure throughout the project lifecycle comprises of.
- Project Definition
- Site Assessment Plan
- Design and develop &/or configuration architecture.
- Build testing and commissioning.
- Operational document
- Project handover to operation
Skills Required:
- Diploma, Bachelor’s Degree in I.T. or Business Management or equivalent.
- 5+ years’ experience in directly related field managing complex projects and/or operations in high tech industry.
- Demonstrated success in managing complex projects.
- High attention to detail.
- Up to 50% travel required.
- Demonstrated success in customer support and/or field engineering.
- Demonstrated success leading and participating in cross-functional team.
- Ability to communicate both orally and in writing in various.
- Flexibility and comfort with uncertainty as is normal in an emerging business area.
- Interpersonal skills that enable successful cross-functional and customer interaction.
- Possess strong work ethic and drive to succeed.
Top Rated Benefits We Offer:
- A competitive salary
- A generous annual leave entitlement
- Wellness reimbursement Policy for memberships, fitness classes and medical services.
- Fitness reimbursement Policy
- Access to Employee Assistance Program
Job Category: Technical
Requisition Number: HRS-NAIND202320
Job Details
Description
Network Architect (WAN)
Computer network architects create comprehensive plans of the networks they are creating with precise information describing how the network parts will work together. Interpersonal skills. These workers must work with different types of employees to successfully design and implement computer and information networks.
JOB Responsibility:
- To provide pre-sales technical support for Network business primarily on Wide Area Network (WAN), Network & Application Performance Monitoring and Enterprise Network related solutions.
- To study, analyze, integrate, architect infrastructure solution according to customer’s business, technical and operational requirement.
- Assists in bidding efforts including solution architecting, preparation of BOM & quotation, liaising with partner/principal on technical aspects, solution verifications, proposal write-up, customer presentations, clarifications, proof of concepts and other related activities.
- Work with client, vendors and internal team and responsible for end-to-end integration and design .
- Incorporate with support services and managed services ideas into proposal.
- Ability to think through problems and visualize solution and quickly lean new or unfamiliar technology.
- Knowledge of networking technologies (LAN, WAN, VPN, DNS, DHCP etc.)
- Knowledge of network & application monitoring solutions (Solarwinds Orion, ManageEngine, Ivanti, eG Innovations).
- Knowledge of traffic optimization and emerging SDWAN solution (Cisco Viptela, VMWare Velocloud, F5, A10, Kemp, Peplink).
- Knowledge of Cisco networking hardware and OS (Catalyst switches, routers, CBS and Meraki profolio).
- Good command of both spoken and written English.
- Good documentation and proposal writing skills.
- Good inter-personal and communications skill with all levels.
- Self-motivated, self-driven and able to work independently with minimal supervision.
- Willing to work under tight schedule to meet stringent project timeline.
Skills Required:
- Diploma/ Degree in Computer Science/Information Technology/Engineering or equivalence.
- Minimum 2-years of working experience in Cisco networking environment with hands-on skill on LAN switches, routers, firewalls and etc. Pre-sales experience is added advantage.
- Cisco certification like CCNA/CCNP. Certification with other vendor is added advantage.
- F5 certification like F5 202/201. Certification with other vendor is added advantage.
- Fair knowledge in common IT landscape for enterprise customer environment.
Top Rated Benefits We Offer:
- A competitive salary
- A generous annual leave entitlement
- Wellness reimbursement Policy for memberships, fitness classes and medical services.
- Fitness reimbursement Policy
- Access to Employee Assistance Program
Job Category: Technical
Requisition Number: HRS-RESIND202320
Job Details
Description
Resident Engineer – Systems
Computer network architects create comprehensive plans of the networks they are creating with precise information describing how the network parts will work together. Interpersonal skills. These workers must work with different types of employees to successfully design and implement computer and information networks.
JOB Responsibility:
- Responsible to support & troubleshoot VMware VCF Components (Vsphere, Vsan, NSXT, SRM, SDDC Manager, vRealize Operations, vRealize Automation, vRealize Log Insight &vRealize Network Insight), Hyper converged Infrastructure and Veeam.
- Responsible for Incident and Problem management including managing Major Incident and escalation as well as to provide RCA report.
- Provide technical responses to complex or major issues, and to handle escalation.
- Perform maintenance tasks, applying software patches and version upgrade.
- Provide continuous improvement plan for the Hyper Converged Infrastructure environment.
- Ability to handle small project and deployment.
- Responsible for Preventive Maintenance.
- To be able to perform in 24/7 environment.
Skills Required:
- Diploma or Degree in Information Technology or equivalent.
- At least 4-5 years experience in the provision of high level support, maintenance and design for Virtual Platforms for hosted applications and services in VMware environment.
- Minimum 4 years of experience administering VMware vSphere 6 environments using vCenter and vSphere clients.
- Minimum 4 years of experience using vSphere PowerCLI to perform tasks such as creating datastores, taking snapshots, creating VMs, health checks, etc.
- Required technical skills on VMware VCF components, Veeam, Microsoft Windows Server OS, Hyper converged Infrastructure, Blade server, standalone server, iSCSI & San Storage.
- Good working knowledge and experiences with Enterprise Backup Solutions (Veeam, Veritas NetBackup, Networker and etc).
- Good working knowledge in Data Deduplication, Virtual Tape Library & Replication.
- Good working Knowledge of SAN Storage, RAID concepts and disk management tools.
- Good working knowledge of networking, eg. TCP/IP and routing.
- Technical skills on Active Directory would be advantageous.
- Knowledge of ITIL framework or completion of the ITIL Foundation Certificate would be advantageous.
- Any of the following certification will be a plus: VMware VCP6 and Veeam certifications.
Top Rated Benefits We Offer:
- A competitive salary
- A generous annual leave entitlement
- Wellness reimbursement Policy for memberships, fitness classes and medical services.
- Fitness reimbursement Policy
- Access to Employee Assistance Program
Job Category: Technical
Requisition Number: HRS-UNIXIND202320
Job Details
Description
Senior Technical Engineer – Unix
A Unix engineer is responsible for keeping Unix operating systems networks and systems up and running. Your duties involve troubleshooting hardware and software, scheduling upgrades, and increasing network security.
JOB Responsibility:
- Provides technical advice and support to Level 1 and 2 Engineers.
- Customer support on-site and off-site.
- Provides remote troubleshooting if needed.
- Attends to high severity incidents on and off-site.
- Prepares and follow-up on incident reports if any.
- Updates incident tickets in a timely manner in Field Service Management System to meet contractual Service Level Agreements.
- Reviews and submits incident reports in a timely manner.
- Coordinates with the technical team to prepare problem management reports.
- Reviews problem management reports.
- Monitors and ensures problem management reports are submitted in a timely manner.
- Leads problem management and resolution in the support products.
- Leads project implementation.
- Reviews project scope, Pre-Implementation Validation (PIV) and prepares project deployment checklist.
- Ensures project timely completion.
- Plans and reviews implementation timeline with project manager.
- Develops design configuration documentation.
- Captures and updates project implementation technical issues for references.
- Assumes the Project Technical Lead role when required.
- Submits timesheet to reporting manager.
Provides scope of work and man-days to pre-sales & sales teams (if required).
- Reviews and highlights project deployment risks.
- Conducts technical sharing with Level 1 and 2 engineers.
Skills Required:
- Diploma/Degree in Information Technology or equivalent.
- Minimum 5 years related working experience in an IT related environment preferably with good knowledge of UNIX platform.
- Ability to work independently with minimum supervision.
- Knowledge of UNIX (Solaris/AIX/LINUX/Windows) operating systems, Solaris Cluster, OVM for SPARC, OVM for x86, Solaris Zones, and back-office products.
- Knowledge of DNS, DHCP, NTP, SysLog, administration, configuration, troubleshooting & implementation.
- Certification in Sun/Oracle Solaris 10 System Administrator (part 1&2), Sun/Oracle Solaris 10 Network Administrator and Oracle Solaris 11 System Administrator.
- Unix/Linux shell scripting.
- Storage related technology on SAN zoning, I/O multipathing software, ZFS storage appliance, Dell EMC, HPE 3PAR, Hitachi Data Systems, NetApp and tape library.
- Knowledge of disk management software on Oracle (SVM/ZFS), IBM (LVM) and LINUX (LVM) administration, configuration, troubleshooting & implementation.
- Open source solutions: Red Hat Virtualization, OpenShift, OpenStack, CloudForms.
Top Rated Benefits We Offer:
- A competitive salary
- A generous annual leave entitlement
- Wellness reimbursement Policy for memberships, fitness classes and medical services.
- Fitness reimbursement Policy
- Access to Employee Assistance Program
Job Category: Technical
Requisition Number: HRS-NAIND202320
Job Details
Description
Senior Technical Engineer – Network
Protecting data, software, and hardware by coordinating, planning, and implementing network security measures. Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required.
JOB Responsibility:
- Review of comprehensive preventive maintenance report
- Provide technical assistance to Engineer (Level 1)
- Provide onsite or offsite support to customer
- Involve in department rotate standby rooster
- To lead the project incident report from technical perspective
- Prepare problem management report
- Responsible for carrying out complex installations (more than one technology)
- Lead or participate in project deployment
- Ensure project deployment according to timeline
- Provide input for document development of project
- Capture and update project implementation technical issued for lesson learn
- Conduct project testing and commissioning with customer
- Update installation ticket in a timely manner in FSMS
- Update timesheet in Intranet system timesheet
- To conduct a minimum of one knowledge sharing session
- To conduct HEXAROOT service review before closure of the project
Skills Required:
- Candidate must possess at least an Advance Diploma or Degree in IT related field.
- At least 5 years’ experience of hands on network technical experience preferred.
- Strong understanding of TCP/IP routing, network packet analysis tool use and configuration
- Familiar with network equipment such as router and switches
- CCNA or CCNP certifications would be an added advantage
- Experience with Cisco catalyst and nexus product would be an added advantage
- Experience with Cisco ISE and Firepower would be an added advantage
- Experience with Cisco Software defined solution would be an added advantage
- Strong communication skills and customer management skills, ability to effectively communicate technical solutions and remedial action plans through oral and written communications
- Contribute to a positive work environment by being an active and productive team leader
- Strong presentation, analytical and problem-solving skills
- Strong leadership, self-motivated, willing to learn, independent worker with a good attitude
Top Rated Benefits We Offer:
- A competitive salary
- A generous annual leave entitlement
- Wellness reimbursement Policy for memberships, fitness classes and medical services.
- Fitness reimbursement Policy
- Access to Employee Assistance Program
Job Category: Technical
Requisition Number: HRS-NAIND202320
Job Details
Description
Senior Technical Engineer – Network Security
Protecting data, software, and hardware by coordinating, planning, and implementing network security measures. Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required.
JOB Responsibility:
- Project Delivery engineer for FortiGate, Palo Alto and related to Security solutions.
- Level-1 Onsite Support engineer on existing FortiGate, Palo Alto, Cisco Ironport&FireEyes maintenance contract customers
- Schedule with customer on preventive maintenance activity
- Perform onsite preventive maintenance activity
- Generate preventive maintenance report
- Provide onsite or offsite support to customer
- Prepare incident report if require
- Update incident ticket in a timely manner in FSMS
- Involve in department rotate standby rooster
- Assist in generating problem management report
- Responsible to carry out basic installation (Single technology)
- Assist in complicated installation & project that involve multiple product
- Ensure deployment according to timeline
- Update installation ticket in a timely manner in FSMS
- Perform project deployment
- Ensure project deployment according to timeline
- Provide input for document development of project
- Capture and update project implementation technical issued for lesson learn
- Conduct project testing and commissioning with customer
- Update installation ticket in a timely manner in FSMS
- Update timesheet in Intranet system timesheet
- To conduct minimum one knowledge sharing session
- To conduct HEXAROOT service review before closure of the project
Skills Required:
- Candidate must possess at least an Advance Diploma or Degree in IT related field
- 5 year or less working experience in related technical skills is preferred
- Strong understanding of TCP/IP routing, network packet analysis tool use and Configuration
- Familiar with network and security components and products such as Trend Micro, Cisco, Fortigate, Palo Alto Networks, etc
- Preferably possess technical certifications such as CCNA, CCNA-Security, CCNP Security, Fortinet NSE, PCNSE
- Strong presentation, analytical and problem-solving skills
- Able to uphold confidentiality
- Contribute to a positive work environment by being an active and productive team leader
- Strong telephone communication and customer management skills, ability to effectively communicate technical solutions and remedial action plans through oral and written communications
- Good command in both written and spoken English
- Possess own transport and willing to travel
Top Rated Benefits We Offer:
- A competitive salary
- A generous annual leave entitlement
- Wellness reimbursement Policy for memberships, fitness classes and medical services.
- Fitness reimbursement Policy
- Access to Employee Assistance Program