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  • Services
    • Third Party Hardware Maintenance
      • Storage Maintenance
      • Server Maintenance
      • Network Maintenance
    • Managed Services
      • Server Management
      • Network Management
      • Storage Management
      • Project Management
    • Professional Services
      • Relocation and Migration
      • Remote Support
      • IT Staff Augmentation
      • IOR
      • EOR
  • Our Expertise
    • Infrastructure Cabling
    • Project Management & Execution
    • Security & Surveillance Solutions
    • System Integration
    • DataCenter Services and Solutions
    • Enterprise Networking Solutions
  • Partners
    • IBM
    • CISCO
    • Oracle / SUN
    • Verities
    • EMC
    • RedHat
    • Microsoft/Windows Support
  • Support
  • Career
  • Contact Us
  • About Us
  • Services
    • Third Party Hardware Maintenance
      • Storage Maintenance
      • Server Maintenance
      • Network Maintenance
    • Managed Services
      • Server Management
      • Network Management
      • Storage Management
      • Project Management
    • Professional Services
      • Relocation and Migration
      • Remote Support
      • IT Staff Augmentation
      • IOR
      • EOR
  • Our Expertise
    • Infrastructure Cabling
    • Project Management & Execution
    • Security & Surveillance Solutions
    • System Integration
    • DataCenter Services and Solutions
    • Enterprise Networking Solutions
  • Partners
    • IBM
    • CISCO
    • Oracle / SUN
    • Verities
    • EMC
    • RedHat
    • Microsoft/Windows Support
  • Support
  • Career
  • Contact Us

Support

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Supportadmin2023-04-17T01:57:21+00:00

Customizable Service Levels

Adjust service levels or add and delete equipment from your storage maintenance contract at any time.

7 x 24 x 4

  • 24 hours a day, 7 days a week

  • Initial phone-based diagnosis

  • Field Engineer on-site (if required) within 4 hours after customer contact

5 x 9 x 4

  • 8:00 AM to 5:00 PM, Monday through Friday

  • Initial phone-based diagnosis

  • Field Engineer on-site (if required) within 4 hours after customer contact

Next Day

  • Initial phone-based diagnosis

  • Field Engineer on-site (if required) the following business day after customer contact

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